Help Wizard

Step 1


Can't change payment details

Can't change payment details

My credit card was lost and I am trying to change my payment details.  But, when I select Update Your Payment Details I am taken to the Change Payment Details page and it reads " Loading.  Please wait..." and it never loads.  I have tried with both IE and Chrome.  Same result.

1 Reply

Hey @cattivohombre,

Apologies for the late reply, but maybe I can still help 🙂


Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).


Have a nice day!


LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts