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Can’t change payment method

Can’t change payment method

Plan

Premium Family

Country

US

Device

iPhone XR and Windows PC

Operating System

iOS 13 and Windows 10

 

My Question or Issue

My credit card expired and I wanted to update my payment method with my new card but there is no option to change payment method under my account.  Went to the help section and it tells me to go to account and under subscriptions to hit update; there is no update on the page on either my phone or pc.

Reply
2 Replies

Same exact problem.  Instructions say to go to account page then click update next to payment method.  There is no payment method on the account page.  Spotify is second only to Facebook in worst customer service.

 

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