Can't connect my friend to Duo account from another country

[Nilsspb]

Hello!
My account registered in Mexico, and his - in Colombia.
But we are living together in Colombia now.
How we can use premium Duo?
Now we can't, because he can't connect to me.

[Jose_M]

Hello @Nilsspb!

Thanks for reaching out. You might be having trouble because your country settings are different. I'd recommend your friend follows these steps to set their country to Colombia.

Let me know how it goes!

[Nilsspb]

Hello Jose_M!
Thanks for answered. When I open your link there just list of countries. And when I click anyone I direct to my account.
So nothing changed 😞

[Jose_M]

Hello @Nilsspb!

Apologies for the confusion, this is the article I should have sent before (wrong link).

Let me know if you're able to change your country to Colombia with those steps.