Can´t enter the Premium account.


Can´t enter the Premium account.



Im having problems having acces to the Premium family plan. The one paying the account has already sent me an email with the invitation and acces code. Once I place the code, asks me for my family inofrmation and then whech I click submit it tells me its an error. We have been trying to resend the mail aiagin but still theres no process. We have been like this for a couple of days now. As well only one user has access while the rest are having problems connecting. 

1 Reply

Re: Can´t enter the Premium account.

Community Legend

Hello! Welcome to the Spotify Community!


Have you verified that the family plan administrator has entered the address perfectly? Sometimes people get confused with ZIP codes, address or cities/neighbourhoods.


Please check all that info in the Spotify website.



Please let me know how that verify comes out!