Can't get a free trial.

[fatbilly123]

When I try to get a 30 day free trial, it says that my card provider is having a bad day...... Do I just have to wait? And I already checked my receipt page, I haven't done it before.

[KatesHere]

Hey there @fatbilly123, welcome to the community!

Hmm, that sounds odd but no worries, help's here! Have you tried any of the following?

Usually, using an incognito or private window in your browser helps 🙂

Let me know how it works!

K

[fatbilly123]

Sorry, your advice didn't work.

[KatesHere]

Hey again @fatbilly123 🙂

In this case, if you've checked with your bank and everything's okay on their end too, I'd recommend getting in touch with a member of the Spotify staff so that they can take a look behind the scenes for you. You can reach them on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply!

Support usually gets back within 24-48 hours 🙂

Let me know how it goes!

K