Can't get premium on phone and tried everything


Can't get premium on phone and tried everything


Signed up for a premium student account. On the desktop I have premium and everything is good but my phone is still showing free. Tried signing in with my email and with Facebook, no luck. Tried uninstalling and reinstalling, no luck. Tried a new password via the 'Set Device Password' option, no luck. Even tried signing in on someone else's phone, no luck. I'm at a loss and there's no way to contact Spotify. 


1 Reply

Spotify Star
Spotify Star

Hey @cstafford2009, and welcome to the community.

Hope you're doing great!


In this case, I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.


Have a nice weekend 🙂 

Billy-JSpotify Star
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