Can’t get premium

[Shab46]

Every time I try and upgrade, it won’t accept my card. It tried to take a payment then cancelled after the very final attempt even when I had money in the bank. Does this mean Spotify is blocked from my card? If so, how do I find out?

[Luke]

Hey @Shab46,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!