Can't join Premium Duo

Reply

Can't join Premium Duo

nikkivaught
Casual Listener

 

Plan

Premium Duo

Country

USA

Device

Galaxy S9+, PC

Operating System

Android 10, Windows 10

 

My Question or Issue

I have been trying for almost a month to join my husbands Duo account with no luck. I double and triple checked that our countries matched on our accounts, the address is the same, I logged out of all Spotify accounts, and I have used our home laptop, my cell phone, and even work computer, with no luck.
I hate that we are paying for a service that half of us do not have access to.

7 Replies

Joel-M
Composer
Hi @nikkivaught,

Welcome and Thank you for reaching out to the Community with your Premium Duo issue. Can you double-check that your husband has invited you to the Duo Plan? He will need to invite you first for you to have Premium. Please let me know. Thanks.

Looking out for your replies.

nikkivaught
Casual Listener

Yes, he has sent several invites, none of them work.

Joel-M
Composer
Hi @nikkivaught,

Would you mind sending me a screenshot of your issue? I would appreciate it. Thanks.

nikkivaught
Casual Listener

This is the message that I get everytime.

spotify.png

Joel-M
Composer
Hi @nikkivaught,

Would you kindly try a different device, such as a computer? Would you also try a different browser too? Such as Chrome, Safari, Firefox, etc. If none of them work can you also try using incongnito Window?

Hope this helps. Looking out for your replies.

ekuttes
Visitor

I am having the same issue! When my husband tries to join with the invite link, it says that we are not at the same address! Then they say he can’t join the plan for another year! So frustrated!

Mihail
Moderator
Moderator

Hey @ekuttes,

 

Thanks for reaching out and welcome to the Community.

 

Could you share a screenshot of the exact error message your husband receives? We'll happily take a closer look.

 

Please keep in mind Premium Family/ Duo members are allowed to switch plans once per year. They are however able to return to the plan they just left. If your husband has already made a switch in the past 12 months, he can either wait for the period to end or he can activate another Premium subscription himself. 

 

Hope this info is useful. We'll be keeping an eye out for your reply if you have any questions. 

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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