Can't log into new premium account


Can't log into new premium account







(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

I ordered Premium under this account, but was assigned a username consisting of a bunch of assorted numbers and letters, and now I have no way of logging back into that account, and have no email confirmation, other than a notice from PayPal for payment confirmation. How do I log into an assigned username to link it to my own?

1 Reply

Re: Can't log into new premium account


Hey there @benharper9754,

Thanks for reaching out and welcome to the Community!

Keep in mind that all accounts are registered with an email address. This one can differ from the one in your PayPal account that you used to start the subscription. If you don't remember the login details, this page has some useful instructions.

Usernames are now automatically generated for security reasons, this is the reason for the numbers and letters combination you see. You can however at any time add or change a display name that replaces the username where it shows on your profile, app, playlists, and Friend Activity.
You can add or change your display name following these steps. Keep in mind that you will need a mobile device or tablet to do this.

Hope this helps. Keep us posted if you have any questions.


Have a great day!

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