Can't pay for my Family Plan with PostePay

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Can't pay for my Family Plan with PostePay

AL2401
Newbie

Plan

Premium/Family Plan

Country

Italy

Device

PC

Operating System

Windows 10

 

My Question or Issue

 I've tried to pay for my Family Plan with my PostePay card (IoStudio, it's often considered as a prepaid card, but I've paid for premium at least 4-5 other times, so it can be accepted) but when I pay, it says there was an error (this is the error message in Italian "Pagamento non riuscito. Riprova o utilizza un metodo di pagamento diverso". I can't pay in another way, I've tried with PayPal through the same card, but it says that there was an error paying, so there isn't a way for me to pay. I've heard some of my friends say they had the same kind of problem with the same card with other services, but I don't know what to do. Thanks in advance.

2 Replies

Re: Can't pay for my Family Plan with PostePay

Rock Star 2
Rock Star 2

Hey @AL2401 thanks for reaching out to the community,

 

If your having troble with your payment I would suggest trying the following:

  • Use a different internet connection.
  • Try a different device
  • Consider using incognito mode.

Let me know if this helps! :)

JᴀᴄᴋRock Star 2
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Re: Can't pay for my Family Plan with PostePay

Moderator
Moderator

Hey there @AL2401,

 

Thanks for posting about this in the Community!

 

In addition to what @Jᴀᴄᴋ suggested, we'd also recommend taking a look, if you haven't already, at this support site article as it includes more steps to try. 

 

Let us know how you get on :)

 

KaterinaModerator
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