Can't pay for my Family Plan with PostePay


Can't pay for my Family Plan with PostePay



Premium/Family Plan





Operating System

Windows 10


My Question or Issue

 I've tried to pay for my Family Plan with my PostePay card (IoStudio, it's often considered as a prepaid card, but I've paid for premium at least 4-5 other times, so it can be accepted) but when I pay, it says there was an error (this is the error message in Italian "Pagamento non riuscito. Riprova o utilizza un metodo di pagamento diverso". I can't pay in another way, I've tried with PayPal through the same card, but it says that there was an error paying, so there isn't a way for me to pay. I've heard some of my friends say they had the same kind of problem with the same card with other services, but I don't know what to do. Thanks in advance.

2 Replies

Re: Can't pay for my Family Plan with PostePay

Community Legend

Hey @AL2401 thanks for reaching out to the community,


If your having troble with your payment I would suggest trying the following:

  • Use a different internet connection.
  • Try a different device
  • Consider using incognito mode.

Let me know if this helps! 🙂


Re: Can't pay for my Family Plan with PostePay


Hey there @AL2401,


Thanks for posting about this in the Community!


In addition to what @Jᴀᴄᴋ suggested, we'd also recommend taking a look, if you haven't already, at this support site article as it includes more steps to try. 


Let us know how you get on 🙂


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