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Can't pay for premium

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Can't pay for premium

I've tried to upgrade to premium, but it won't go to the payment details. It will go to your plan and that is it...nothing else

 

I've tried clearing my cache

I've tried incognito mode

I've tried different browsers

I tried doing it on my phone

 

Just shows the plan details and that is it.

 

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Marked as solution

Hey @Lucid84, thanks for reaching out to the Community!

Could you let me know if you're using any VPNs? 

Also, can you let me know if this happens when you try to sign in to your account here using someone else's device (like a friend or family member, if possible)? 

 

Keep me posted. 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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3 Replies
Marked as solution

Hey @Lucid84, thanks for reaching out to the Community!

Could you let me know if you're using any VPNs? 

Also, can you let me know if this happens when you try to sign in to your account here using someone else's device (like a friend or family member, if possible)? 

 

Keep me posted. 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

You sir are a genius. Don't know why I didn't think of it and I took my phone off the network and it is working just fine. Thanks!

Hey @Lucid84

 

You're welcome! I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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