Help Wizard

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Can't pay

Can't pay

Plan

Free/Premium

Country

Vietnam/Russia

Device

Oppo A7

Operating System

Android

 

My Question or Issue

Hello. 
I currently live in Vietnam, but I am a client of a Russian bank. When I tried to pay and get a premium account, I couldn't do that because "Your payment method and country don't match"
But Spotify is not available in Russia so I can't choose the right country, and I have no other way to pay other than my Visa card received from a Russian bank.
So, how can I do that?

Reply
1 Reply

Hey there @bubnist

thanks for reaching out !

 

As a messege was already presented in the process, a users payment method has to be issued within the same country of use.

 

Unfortunately there's no way around it and i can only suggest this info page on all the payment methods possible for users around the world.

 

Let me know if you have further questions 🙂

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