Can't purchase Spotify Premium with Credit/Debit card

[Krohnage]

Plan

Free

Country

United States

Device

Pixel 3/HP Envy x360

Operating System

(Android 10/Windows 10)

My Question or Issue

Hi! I am a new user to Spotify having been a long time Google Play Music customer. I recently created a free account but want to upgrade to a family account for my Dad, Mom, sister and I. When I try to upgrade to premium I am given an error when putting in my credit cards/debit card info and attempting to purchase. I have tried my debit card and 3 different credit cards but am also given an error in a red box that reads, "Something went wrong. Please try again or contact support." It seems my payment can't be processed. I already called my bank and everything is okay on their end and with my cards. Is there something wrong with my account? 

[OneByBoo]

Hi there @Krohnage,

thanks for reaching out !

Before going through the troubleshooting steps provided here, make sure you're using a payment method issued in the same country the account is set at.

Let me know if that helped 🙂

[Krohnage]

Hi!

Thanks for replying. Unfortunately none of the solutions on the support page worked. Everything is fine on the end of my payment provider/bank. I think there may be something wrong with my account. I'm not sure. 

Thanks for your help, though. 

Dominic

[Mihail]

Hey @Krohnage,
 

Just jumping in here to add some extra info to what @OneByBoo suggested.

To make sure that we're on the same page - can you please confirm that you've checked that the country settings of your account match the region your credit card is issued in? It would help us out a lot if you've tried subscribing through a private/incognito browser.

If that's the case, you can create a new free account and try activating Premium there. If you've already started a music collection, this article gives tips on how to transfer it to another account.

Hope this helps. Let us know how you get on.