Can't redeem my pin

[feroli1]

Plan

Free/Premium

Country

Brazil

Device

Asus Z3

Operating System

Android

My Question or Issue

I just bought a card to redeem but the system says it's not valid. I have the receipt saying it was validated. Anyone can help?

[Mantisentil]

Hello there @feroli1 !

I recommend you to check out this Spotify answer. Hope it helps and let me know how it goes 🙂

[hulbero]

Same problem!

Gift card - 30 e, cant redeem.

It is activated. My account is on free mode. All the settings checked. Tried two different browsers. Tried ignonito mode. Tried different days. Tried different variatons of the pin code.

DOESNT WORK.

Sended e-mail to CUSTOMER SERVICE and get an automatic response, telling me to check this **bleep**ing useless fanclubnonsense. I bet Deezer understands what customer service means.

[hulbero]

"Note: I'm not a Spotify employee" You sure do look like one. BOT.

[Mantisentil]

@hulbero

That automatic mail you got actually means Spotify got your mail and will get in touch with you shortly. Please be patient, somebody from Spotify will address the issue you are facing.

[hulbero]

Thanks.