Can't redeem prepaid giftcard

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Can't redeem prepaid giftcard

lenkkudj
Casual Listener

 

Plan

Free

Country

Finland

Device

OnePlus 7

Operating System

Android

My Question or Issue

I can't redeem prepaid spotify giftcards. I got one 30€ card and one 10€ card that I can't redeem. Both are bought from Finland.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Can't redeem prepaid giftcard

Rock Star 22
Rock Star 22

Hey @lenkkudj,

 

In this case, I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

 

Have a nice day :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
3 Replies

Re: Can't redeem prepaid giftcard

Rock Star 22
Rock Star 22

Hey @lenkkudj, thanks for reaching out to the Community!

 

Could you try redeeming your Gift Cards here using a different browser? There is also some troubleshooting steps here under 'Gift Card not working' section.

 

Let me know how this goes :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can't redeem prepaid giftcard

lenkkudj
Casual Listener

Tried that before did not work. And use other browser also didn't work.

Solution!

Re: Can't redeem prepaid giftcard

Rock Star 22
Rock Star 22

Hey @lenkkudj,

 

In this case, I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

 

Have a nice day :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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