Can't register premium account.

[Nikita_]

Hey!

I had family plan, though missed the mail to verify my address. My account turned into free plan. 

I've sendmyself invitation again. I cannot reconect my account with my facebook account (cannot register again with my facebook account, so my spotify facebook account will become premium again). I canceled invitation, resend it. Still showing it can't be registered. The address is correct.

Can anybody help how to solve it?

I've send mail to help desk, they direct me to search FAQ or Community webpage.

[Bittencourt]

Hey @Nikita_, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them.

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!