Can't subscribe

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Can't subscribe

carlows
Casual Listener

Plan

Free/Premium

Country

 Brazil

Device

Motorola One

Operating System

Android One Pie

 

My Question or Issue

  •  I'm trying to pay a premium subscription with a debit card, but when i click  finish it says "please insert a valid credit card number". How do i fix this?
3 Replies

Re: Can't subscribe

Rock Star 7
Rock Star 7

Hey @carlows,

 

Welcome to the community!

First up, I’d recommend checking out this support article for some payment troubleshooting steps.

 

If you're still having trouble, I'd recommend contacting your bank or credit company to check if your debit card is enabled for online and recurring transactions. You may also need to have your card set up for 3D Secure online transactions. Examples include “Verified by Visa” and “Mastercard SecureCode”.

 

Let me know how it goes. Happy listening :)

NoahRock Star 7
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Re: Can't subscribe

carlows
Casual Listener

Thanks for the answer, but i already found the problem. Turns out i'm just dumb and didn't see my debit card wasn't accepted by Spotify. Thanks anyway!

Highlighted

Re: Can't subscribe

Rock Star 7
Rock Star 7

Hey @carlows,

 

You're welcome! If you need a hand with anything else, just give me a shout :)

 

spotify:user:spotify:playlist:2PXdUld4Ueio2pHcB6sM8j:small

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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