Can't update my information

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Can't update my information

GabrielGambi
Newbie

Hello.

I have Spotify Family and last month I had to cancel the credit card we were using, and totally forgot about it. Now our Spotify is blocked and I can't find a way to update the charging info and use another credit card. Any help is appreciated! 🙂 Thanks! 

1 Reply

MattSuda
Rock Star 24
Rock Star 24

Hey @GabrielGambi

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
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