Can't update my payment info

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Can't update my payment info

Leucistic
Casual Listener

Plan

Premium

Country

France

Device

Desktop / Laptop / PS4 / Smartphone

Operating System

Windows 10 / Android / Chrome

 

My Question or Issue

Hi, 

My previous credit card has expired and so my last payment didn't worked.

I wanted to update my payment info with my new credit card, but I get stuck when selecting Credit Card, saying "Loading. Please wait ..."

Can't do anything else. I've read in the FAQ that I should try to go back to Free plan and retry, which I did without any luck.

 

Can you please help so that I can get back my Premium account and enjoy music with having all those boring ads !

 

Thanks!

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5 Replies

Bittencourt
Rock Star 21
Rock Star 21

Bonjour @Leucistic, thanks for writing!

 

I'm sorry about that. I see you tried using your mobile.

 

Could you please try again, this time using different browsers (if necessary) in your computer? Don't forget to clear cache/cookies before.

 

Hope this helps!

 

BittencourtRock Star 21
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Leucistic
Casual Listener

I tried on my smartphone, on my desktop.
I tried in private browsing as well.

And the screenshot provided is from my desktop, but I edited it to show only the relevant information.

Bittencourt
Rock Star 21
Rock Star 21

Ok @Leucistic,

 

In this case I suggest you to get in touch with the Accounts team from any of the Spotify social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook.

 

Just send them a private message with your account's email address and username and they will take a closer look at this.

 

Hope this is more helpful!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Leucistic
Casual Listener

Thanks ! I was looking for this support page for hours without finding it !

Bittencourt
Rock Star 21
Rock Star 21

You're welcome, @Leucistic!

 

I hope you have the issue solved by now.

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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