Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't update new credit card details... Bank says CC is fine ?!?!

Can't update new credit card details... Bank says CC is fine ?!?!

Hi when I go to update my CC details spotify says there is a problem with the card or payment sysytem, this has been going on 3 days, and bank has assured me that the card is 100% active and working ?!?! Confused.....

Reply
1 Reply

Hey @BennyAnslo, welcome to the Spotify Community!

 

The best option is to make sure that your card meets the requirements here. After that, we'd recommend trying to subscribe from a desktop using an incognito window.

 

Take care 🙂

Suggested posts