Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't update payment info

Can't update payment info

Plan

Premium

Country

United States

Device

Dell Chromebook

Operating System

Chrome OS

 

My Question or Issue

I can't update my payment on my phone. The FAQ says this is normal for the apple app, but I don't have an iphone. Tried to update my payment info on my dell chromebook (he's a little old so it could be that this is my computer causing the issue somehow) and after I enter my card info and pressing "change payment details, it does the little black outline to show it can tell I'm pressing the button, but it doesn't do anything. It doesn't update my payment info. I've reloaded the page, should I restart my computer or somehing? Or is this an issue with the site?

Reply
3 Replies

Hey @jellynogg,

 

Thanks for sharing this with the Community!
Sorry to see it has happened to you. There should definitely be a fix/workaround for the issue though!

Have you tried opening an incognito browser window to see if that makes a difference?
We'd advise trying that out first 🙂
We'll be on the lookout for your response.
Cheers!

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

I tried and it still didn't work

Hey @jellynogg,

 

Thanks for your reply. 

 

Could you try it again using a different device (if possible) and/or a different browser?

 

Lastly, we recommend trying it with a different network such as 4/5G (hotspot) or another WiFi network.

 

Keep us in the loop.

AndresMModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau

Suggested posts