Can't upgrade my account

[cauebatista]

I'm trying to subscribe Spotify Premium and after filling all my personal information, including my credit card information, the website returns to the first page and asks me to fill the information again.

The same thing happens when I try to subscribe and choose payment by billet.

I already tried to clean my history, use a different browser and nothing happens.

Could you guys please help me?

[Maxim]

Hey @cauebatista,

Can you please try it on another device?

Let me know how it goes.

[cauebatista]

I already tried with my cellphone and my personal and professional laptop,

Nothing different happens.

[Maxim]

Hmm. Does the same thing happen when trying it in an ingocnito window (in your browser)?

[cauebatista]

Tried that too. The same happens. 😞

[Maxim]

Please create an ongoing issue at https://community.spotify.com/t5/Ongoing-Issues/idb-p/ongoing_issues.

The Spotify Team can then take a closer look at your issue 🙂