Can´t upgrade my spotify account with my brother´s invitation

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Can´t upgrade my spotify account with my brother´s invitation

pedrormf
Regular

My brother sent me an invitation from his premium family plan to upgrade my spotify account. When I try to complete the process, the website says that my address doesn't match his (we live in the same house). We've tried to check the address registered in his account but apparently we can't do it. I tried to change the ZIP code but it can't be done since he created his account with facebook.

 

Can anybody help me with my problem?

 

I'm from Brazil btw.

 

Thank you

1 ACCEPTED SOLUTION

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Solution!

MattSuda
Rock Star 24
Rock Star 24

Hey @pedrormf

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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3 Replies
Solution!

MattSuda
Rock Star 24
Rock Star 24

Hey @pedrormf

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

pedrormf
Regular

Hi @Mattsuda,

 

I was able to contact them and get this issue solved.

 

Thanks for your help.

 

Appreciate it.

MattSuda
Rock Star 24
Rock Star 24

Glad to hear! You're welcome 

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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