Can't upgrade to Premium although I already had a Premium account

Reply
Highlighted

Can't upgrade to Premium although I already had a Premium account

Newbie

Hi Spotify Community,

I am based in Hungary. I already had a premium account. I paid for it with the same credit card (Hungarian) as now. However now it tells me that "the card is registered in a country where Spotify is not available".

 

Do you know what the reason for this might be?

Thanks,

David

1 Reply
Highlighted

Re: Can't upgrade to Premium although I already had a Premium account

Roadie

Hey @Davidn007, welcome to the community!

 

We'll gladly help you out.

 

This error message usually means that the country used for your Spotify account doesn't match the country where your card was issued. You can update your account's country following these steps.

 

If you're sure your Spotify account was set up in Hungary and you've never changed it before, you might have multiple Spotify accounts. Just follow this troubleshooting to see if you find the one you were using before.

 

Let us know how it goes.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
SUGGESTED POSTS