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Can't upgrade to premium. HELP!

Can't upgrade to premium. HELP!

I keep getting texts when I try to upgrade saying I am unsubscribed. I keep trying to add it to my phone bill 

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4 Replies

Hey @Jasmine2000,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

LK608

LukeSpotify Star
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Are you trying from your phone or desktop computer? You can only upgrade to Premium on a desktop.

Don' worry I just change how I was doing it and done it on card on my phone so yea u can upgrade on a phone 

Hey @Jasmine2000,

great to hear that everything is working again!

https://open.spotify.com/track/3O2hu8wMKZfR2hqIWElMEl

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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