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Can't upgrade to premium via gcash virtual pay american Express

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Can't upgrade to premium via gcash virtual pay american Express

Plan

Free/Premium

Country

Philippines

 

Device

Vivo

Operating System

Android/Windows

 

My Question or Issue

I cannot upgrade my account to premium for 3 months via Gcash Virtual Pay American Express. I created my account last may and i decided today that I'll upgrade to premium but i can't. I already cleared cache, tried it on web browser (incognito and normal) but to no avail.

 

IMG_20200610_013742.jpg
Reply

Accepted Solutions
Marked as solution

Hello rak13, welcome to the Spotify Community and thanks for reaching out!

 

The first things to try are to changing your device or/and trying a different browser.

 

Let me know if anything helped!

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4 Replies
Marked as solution

Hello rak13, welcome to the Spotify Community and thanks for reaching out!

 

The first things to try are to changing your device or/and trying a different browser.

 

Let me know if anything helped!

Hey there @Rak13!

 

Thanks for getting in touch with us.

 

Just to add some suggestions to what @skroon19 mentioned above.

 

You can start off by taking a look at this page to see if your cards meet all of our requirements. It's important that the card you're using is enabled for foreign, secure online, and recurring purchases. You can contact your bank or credit company to check.

 

Keep us posted on how it goes. We'll be here if you have any questions.
 

ElenaModerator
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Hello. Sorry for the late reply. I tried now and i got the premium account. Thanks guys!

Hello, i already got the premium account just today. Much thanks guys!

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