[Canada] Google Home mini for full price, no discount

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[Canada] Google Home mini for full price, no discount

m_anthony
Newbie

Plan

Premium

Country

Canada

 

My Question or Issue

I got the link for the free Google Home mini for my Spotify Premium account. The first page said the discount would be applied during check-out, but when I placed the order, it was charged on my credit card for full price. Please confirm if I should cancel this order and re-do, or will Spotify apply the discount after? I already contacted google in regards to this, but still no reply from them.

 

 

 

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Re: [Canada] Google Home mini for full price, no discount

Moderator
Moderator

Hey all!

 

We're currently looking into this issue.

 

If you are experiencing this, try again in a few days to see if if the discount is applied. We'll leave an update here as soon as we have further info.

 

Sorry for the inconvenience!

 

Have a nice day.

GuidoModerator
 
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26 Replies

Google Home Mini email received. No discount at checkout?

BritishBeef
Regular

I have followed the required steps to get a free Google Home Mini and received the email saying my device is available. I click on the link and it lets me add to basket. However, when I get to checkout no promotion is applied so it still shows as full price. Can anyone help please?

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Re: Google Home Mini email received. No discount at checkout?

Lizkangaroo
Casual Listener

I've had the same issue, only I didn't realise until I saw the money leave my account. Google support said I had to contact Spotify but that they've had a few reports of the same issue

Re: Google Home Mini email received. No discount at checkout?

Gagazman
Casual Listener

I have just had this issue. I cancelled the shipment straight away. Now it won’t let me do it again as it says my device maximium has been reached. Sent a message to Spotify so I await their reply.

 

Re: Google Home Mini email received. No discount at checkout?

Gagazman
Casual Listener

Update to my previous post, the link has just worked and as if by magic the discount has been applied. Strange!!!

Re: Google Home Mini email received. No discount at checkout?

Lizkangaroo
Casual Listener

Congrats! I had an online chat with someone at Spotify and they've referred it on... Should be sorted in the next 2 days apparently :) but for now, I have to sit and look at my Google home mini and not open it :(

Re: Google Home Mini email received. No discount at checkout?

Gagazman
Casual Listener

Oh no. Well hopefully it will be sorted for you soon. It’s such a shame because it is a good promotion for Spotify and they will only get lots of negatives because of this issue.

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Re: Google Home Mini email received. No discount at checkout?

KRMW
Newbie

I have experienced the exact same thing and I cannot find an avenue to contact Spotify directly or to contact Google directly 

Google Home Mini Cancelled

BodyDevise
Newbie

Plan

Premium

Country

Canada

 

My Question or Issue

I ordered a Google Home Mini and it was cancelled by Google because the payment couldn't be verified. It is for a free item but they still had trouble verifying my credit card and cancelled. Due to the cancel I can no longer order the item because the promo code was used. I had a chat with a google rep and they said there is nothing they can do. They said I would have to contact Spotify and get another promo code and that was the only way. Please help Spotify!!!

 

Re: Google Home Mini email received. No discount at checkout?

Lizkangaroo
Casual Listener

You can contact Spotify by clicking through from this page https://support.spotify.com/uk/contact-spotify-support/  I clicked subscriptions, then trials and offers then "still need help" which started a live chat with an agent.

 

I have now successfully ordered a free Google home mini! I was told to clear my cache and cookies and try clicking the link again. That didn't work, I still received a message saying i couldn't add this to my basket as there is a limit on how many you can purchase. However, I then signed out of my Google account and tried again as a guest and it worked!

 

Good luck! :) 

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