[Canada] Google Home mini for full price, no discount

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Re: Google Home Mini email received. No discount at checkout?

Gagazman
Casual Listener
Don't bother. They don't understand your question anyways.

2 people liked this

google home Mini canada

bjhenneberry
Casual Listener

 

Plan

Premium

Country

Canada

Device

Iphone X

Operating System

(iOS 10

 

My Question or Issue

Hello I have had premuim for over a year and I wanted to get the free Google Home Mini Promo you are offering. I followed the directions and got the email Say "your device is now available" I followed the email and when I got to the payment part I didnt have a promo code to enter. Did I do something wrong?

Re: Google Home Mini Cancelled

scsparcrow
Music Fan

I also am trying to get a new code - the webstore did not apply the promo code automatically as spotify said it should - therefore was charged 89$ to my credit card and had to cancel the order - Google store was very helpful - but the problem is now cannot redeem properly without a new code.  

2 people liked this

Re: Ordered Google Home mini for full price, no discount

scsparcrow
Music Fan

I had the same problem - the promocode that was supposed to be automatically redeemed was not - so Google store charged the credit card.  You needed to cancel the order before the order gets to the warehouse - otherwise google is sending you at full price.  I cancelled my order as per Google (call back service).  They were very helpful.  When you go to the google store the promo code is at the end of the web address in the bar at top of browser - they wanted me to try entering that code manually in the promo code line in their checkout - unfortunately the promo code is a one time use - tied to your account (we tried various ways to get a new code but nothing worked)  Google has stated the only way to fix is to have Spotify provide a new unique code. I forwarded Spotify my google store order ID (now cancelled) and my promo code so they have all the info.  hopefully they rectify this.

1 person liked this

Re: google home Mini canada

scsparcrow
Music Fan

The code was to be applied automatically - their system is not doing it.  Happened to me as well and as it was stated the discount would be applied automatically I went through the whole purchase thing - ended up being charged the full amount.  I talked to Google Store customer support (call back service) - they said something did not work and they showed me how when you go to the google store the promo code is actually embedded at the end of the website address in your browser - asked me to copy and enter or copy and paste that portion into the promo code line in checkout.  Problem with mine was the system thought the code had already been used and could not use again - and you cannot refresh or try again as the promocode is a one time use code tied to your spotify account.  So I am trying to contact Spotify to issue a new one...

Re: google home Mini canada

bjhenneberry
Casual Listener
Awesome I would love to know what happens

Re: google home Mini canada

valentino1
Regular

lucky you can get it going

 

mine still says "We're sorry but you're not able to redeem at this moment."

Google home mini

Blazing375
Newbie

Just seeing if anyone else had this problem. Literally just recently got premium for spotify and saw the promo for the Google mini. After getting to checkout and confirming it. It ended up costing me the full price even though I saw the promo in the screen prior. So since I was being charged like $80 I canceled it. And now I'm not eligible for it since I apparently canceled the order even though the screenshots o showed clearly showed me being charged full price. 

Re: Google Home Mini not redeemable

isthisdeanclark
Newbie

I have the same problem - i received notification that my device was ready and that the discount would be applied at checkout, but i was charged £49

 

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Google Home Mini

Paradise40
Newbie

Bonjour, j’ai reçu un mail pour le Google Home Mini gratuit seulement quand je clique sur le lien ça me redirige vers Google et me demande de payer 59€?

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