Hello I have had premuim for over a year and I wanted to get the free Google Home Mini Promo you are offering. I followed the directions and got the email Say "your device is now available" I followed the email and when I got to the payment part I didnt have a promo code to enter. Did I do something wrong?
I also am trying to get a new code - the webstore did not apply the promo code automatically as spotify said it should - therefore was charged 89$ to my credit card and had to cancel the order - Google store was very helpful - but the problem is now cannot redeem properly without a new code.
I had the same problem - the promocode that was supposed to be automatically redeemed was not - so Google store charged the credit card. You needed to cancel the order before the order gets to the warehouse - otherwise google is sending you at full price. I cancelled my order as per Google (call back service). They were very helpful. When you go to the google store the promo code is at the end of the web address in the bar at top of browser - they wanted me to try entering that code manually in the promo code line in their checkout - unfortunately the promo code is a one time use - tied to your account (we tried various ways to get a new code but nothing worked) Google has stated the only way to fix is to have Spotify provide a new unique code. I forwarded Spotify my google store order ID (now cancelled) and my promo code so they have all the info. hopefully they rectify this.
The code was to be applied automatically - their system is not doing it. Happened to me as well and as it was stated the discount would be applied automatically I went through the whole purchase thing - ended up being charged the full amount. I talked to Google Store customer support (call back service) - they said something did not work and they showed me how when you go to the google store the promo code is actually embedded at the end of the website address in your browser - asked me to copy and enter or copy and paste that portion into the promo code line in checkout. Problem with mine was the system thought the code had already been used and could not use again - and you cannot refresh or try again as the promocode is a one time use code tied to your spotify account. So I am trying to contact Spotify to issue a new one...
Just seeing if anyone else had this problem. Literally just recently got premium for spotify and saw the promo for the Google mini. After getting to checkout and confirming it. It ended up costing me the full price even though I saw the promo in the screen prior. So since I was being charged like $80 I canceled it. And now I'm not eligible for it since I apparently canceled the order even though the screenshots o showed clearly showed me being charged full price.