iOS, Windows 10
My Question or Issue
When going to https://www.spotify.com/ca-en/googlehome/redeem/ to redeem my google home mini, after being a premium subscriber for years, I am greeted with "We're sorry but you're not able to redeem at this moment."
I notice this seems to be an ongoing issue for US customers and also can't help but notice I never received an email advertising this promotion. This seems like a huge attempt to grab new customers while shafting your existing ones pretending like it's an error or bug when it is simply just not part of your plan to accomodate existing customers. Please provide a solution and not just links to the same redeem pages over and over which seemed to be all that was done for US customers.
Solved! Go to Solution.
Thanks for reaching out to us about this.
I just wanted to confirm what a few other users have already said in this thread: the offer in Canada ended early on 17 April.
Apologies for any confusion!
Take care :)
So we've currently launched the Google Home Mini offer for US citizens. Both Premium Individual and Premium Family users can apply. Users that have the Student Discount are not eligible.
You can find detailed info about the offer here.
If you live outside of the US we recommend keeping an eye out for any future offers we might have. In the meantime we will be closing this topic as not to confuse users with info from previous offers.