[Canada] Troubles Redeeming Google Home Mini

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Re: Cannot Claim Google Mini

scsparcrow
Music Fan

Not starting a new account.  Lose all my playlists starting over.  Spotify needs to rectify this issue by providing new promo codes to those that were charged full price on their orders because their system did not apply the discount properly.  I sent them my Google salesnorder ID and my promo code that was used as info.  Only a generic reply so far.  I also have tried contacting through Facebook messenger - got a "we're here to help" reply 8 hours later asking for my email address.  We'll see what happens next.

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Re: Can't Redeem Free Google Home Mini - Canada

JAYJAYJAYJAY12
Regular

It's supposed to work for existing premium members - my friend sitting right next to me just received her confirmation email.

Did you click on the 'learm more'? it brings you to a page where you can redeem if you're already a member.

 

BUUTTTT I'm having issues. I'm getting an ineligable message when in fact I am a member.. so who knows what system they actually have. Seems compeltely unfair at this point.spotify.JPGspotify1.JPGspotify2.JPG

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Re: Can't Redeem Free Google Home Mini - Canada

petergoebbels-c
Gig Goer

Maybe check your Spotify account info to make sure that it's correct ?

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Re: [Canada] Troubles Redeeming Google Home Mini

laurettaclare
Newbie

Having the same issue as most people on here. I’ve been a premium subscriber for a number of years. It’s not providing me with a code to redeem the Google home mini. Keeps saying that I have to check back later. 

 

Is Spotify going to honour these redemptions or is this a first come first served thing? Seems a little scammy to be promising people devices when you can’t redeem them. 

Google home mini redeem

47sail
Newbie

Plan

Premium

Country

Canada

Phone

Galaxy s8

Operating System

Android 9 pie

 

My Question or Issue

I am trying to redeem the Google home mini and i just joined by the link to get the google home and have been charged the fee but when I try to redeem it says I have already and when I check availability it says I cant redeem. Dont know what's going on

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Re: [Canada] Troubles Redeeming Google Home Mini

StephenP94
Regular

I'm done trying to fix this. I just want a refund for signing up for the premium membership.

Re: [Canada] Troubles Redeeming Google Home Mini

Pooerp
Casual Listener

I found this little gem in the fine print. I couldn't find a way to just pay for the premium and skip the trial.. We have a family plan too which is not eligible for the speaker. <_<

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Re: [Canada] Troubles Redeeming Google Home Mini

Pooerp
Casual Listener

Trial ends May 11th at which time I will be eligible and the Promo ends May 9th.

 

So if you're signing up just for the speaker don't bother I guess is the message.

 

Also getting the below message on the support page. Based on the above dates the cake is a lie.

 

 

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Re: Can't Redeem Free Google Home Mini - Canada

JAYJAYJAYJAY12
Regular

what kind of info? As far as I can tell everything is correct...

Re: Google home mini redeem

Skate4kare
Newbie

Dis they fix the issue, cause I got the same problem 

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