Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
iOS, Windows 10
My Question or Issue
When going to https://www.spotify.com/ca-en/googlehome/redeem/ to redeem my google home mini, after being a premium subscriber for years, I am greeted with "We're sorry but you're not able to redeem at this moment."
I notice this seems to be an ongoing issue for US customers and also can't help but notice I never received an email advertising this promotion. This seems like a huge attempt to grab new customers while shafting your existing ones pretending like it's an error or bug when it is simply just not part of your plan to accomodate existing customers. Please provide a solution and not just links to the same redeem pages over and over which seemed to be all that was done for US customers.
Solved! Go to Solution.
I've been paying for Premium for 5 years-ish. I tried to redeem the offer, got charged in full for the Home Mini, thankfully they cancelled. However that failed code was somehow redeemed on their end and they will not send me one, nor provide a new code. Google says that none of my 5 emails redeemed that code....yet it was redeemed. So I'm guessing it's a bug with Spotify, either intentional or due to slack development.
I'll be cancelling and switching to something else.
Just got this reply from Twitter "Hey Kate, thanks for reaching out! This promotion's now ended. Keep an eye on the Google Store and spotify for more great deals and promotional offers. We're here if you need us /ZX"
Funny, the email states it expires in May, and also they never said this in the many emails back n forth.
Kinda short sighted don't you think ?You've been with Spotify for 5 years, so I guess you like it? Yeah I'd be pi**ed if I didn't get a FREE Promo too, but I never got Spotify Premium a similar number of years ago, in the hopes of getting something for free. .
I got the email while in the states, April 4-14, so it was originally done before the 17th. I was logged in using my main Gmail account when in the store, and yet I was charged and code was set to "redeemed" on theri end. Just a crappy system I guess.
Are you saying my decision to cancel subscriptionis short-sighted? I disagree. Why continue to pay them monthly after a failed promo that they "cannot fix"? Also I did not sign up in hopes of free stuff, but rather to remove ads etc. First "free" promo I've seen since I joined.
I tried the link provided but Google is not recognizing the special promo.
Is there any specific code ?
I have received an email from Spotify to redeem my Google Home mini, and the link just doesn't work. Now I see those replies, and still does not work.
Is there a real promo here ?
But I got the spotify email today, title:
"Don't forget about your Google Home Mini"
Your Premium includes a Google Home Mini
Claim yours before it's too late!"
I agree that Spotify handle really poorly this promo, but if you're, or were, satisfied with premium services, why cancel it?
Again, they really should've a better plan to manage the huge amount of clients getting the speaker at the same time, also, they should have a mutual plan with Google to deal with that, because right now Google is struggling to deliver all those speakers on time.
If you received that e-mail, follow the link, which will direct you to Google Store website and order your speaker, the code should be applied automatically following the link.
Can get the same thing elsewhere. I stuck with em because I had no reason to switch. This wreaks of a bait-to-subscribe promo and not a care to resolve an long time customer's issue. Kind of a weak effort for a Billion dollar company. Just my take on it.
You're absolutely right, their customer service are basically nonexistent, which is a huge problem in my humble opinion, a company can't survive, with good competitors in the market, without a complete customer care service.
In the US there are Pandora, which I think it's a way better, but it's not available outside the USA, so, no good competitors let them poorly treat their clients.
It's your call, I didn't really care about the promo. I pay for Spotify Premium because I use it. If I get a bonus great. I wouldn't cancel it because I didn't get a FREE Promo if I was going to cancel, it would be because I didn't like it or use it anymore.
You aren't giving a real competition example, Pandora, which is a way older than Spotify is a good one, and the discovery mode is a way better than Spotifys.
Oh, my bad, didn't know I had to list em.
YouTube Music (tried it and seems awesome so far)
Tidal (Option for lossless streaming quality)
Deezer (used before and seems good)
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…