Announcements
Current information of our Google Nest Mini Offer can be found here.

[Canada] Troubles Redeeming Google Home Mini

Solved!
Reply
Highlighted

Re: Unable to Claim Google Home Mini

Regular

Did you get a fix for this? I am having the same issue.

Highlighted

Re: [Canada] Troubles Redeeming Google Home Mini

Casual Listener

i have same problem. what's the support email? thanks

Highlighted

Re: "Ineligible" for the Google Home Mini Promo - but I'm a Premium Member

Casual Listener

Check what country is listed in your account profile

Highlighted

Re: Google Home Mini (Help)

Casual Listener

Any idea how long the check takes?

Highlighted

Re: Google Home Mini redemption failed

Regular

Hey guys

 

I've had EXACTLY the same issue. I thought it was due to my Google Chrome being logged in under a Google account that isn't linked to my spotify. But several days of emailing Spotify and calling Google have gotten me nowhere. I can't believe how bad sorrysp customer service is.

 

I've just lodged a complaint about the customer service which took another hour by chat. I'm going to highlight this issue to a few newspapers tomorrow as these free offers are being used to entice people when subscribers like us are being neglected.

 

Awaiting a response to my complaint now...

 

 

Screenshot_20190409-132731.jpg
Screenshot_20190411-190919.jpg
Highlighted

Re: Google Home Mini redemption failed

Casual Listener

Good for you - it's been really frustrating and have just been sent from one organisation to the other both claiming it's not within their power to fix or issue a new promocode.  Still trying to get my subscription back from Spotify.  

Highlighted

Re: Google Home Mini redemption failed

Regular
Get on chat and escalate it as a formal complaint. Use Twitter to and
bombard them. They are lazy and careless in their customer service, they
don't check the file history and keep sending the same condescending roles.
It's infuriating.

You can see my Twitter complaints. I'm @jasperdeber

Good luck and keep us posted!
Highlighted

We're sorry but you're not able to redeem at this moment.

Casual Listener

I have this problem since yestarday right after i sign up for Spotify Premium. I always love Spotify Free but the free google mini seal the deal.

 

But i cannot get the google mini due to this error

 

How to fix it?

 

Please help!

Highlighted

Re: HELP!! Google Home Mini Redemption Not Working (Canada)

Newbie

Hey I tried with another browser but I still get the error message. 

 

"We're sorry but you're not able to redeem at this moment."
 
Highlighted

Re: HELP!! Google Home Mini Redemption Not Working (Canada)

Casual Listener

I'm experiencing the same issue. Please advise.

SUGGESTED POSTS