[Canada] Troubles Redeeming Google Home Mini

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Re: Unable to Claim Google Home Mini

CN10
Regular

Did you get a fix for this? I am having the same issue.

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Re: [Canada] Troubles Redeeming Google Home Mini

helphelp911
Casual Listener

i have same problem. what's the support email? thanks

Re: "Ineligible" for the Google Home Mini Promo - but I'm a Premium Member

Purell
Casual Listener

Check what country is listed in your account profile

Re: Google Home Mini (Help)

Purell
Casual Listener

Any idea how long the check takes?

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Re: Google Home Mini redemption failed

Billwoodeos2
Regular

Hey guys

 

I've had EXACTLY the same issue. I thought it was due to my Google Chrome being logged in under a Google account that isn't linked to my spotify. But several days of emailing Spotify and calling Google have gotten me nowhere. I can't believe how bad sorrysp customer service is.

 

I've just lodged a complaint about the customer service which took another hour by chat. I'm going to highlight this issue to a few newspapers tomorrow as these free offers are being used to entice people when subscribers like us are being neglected.

 

Awaiting a response to my complaint now...

 

 

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Re: Google Home Mini redemption failed

jacquis21
Casual Listener

Good for you - it's been really frustrating and have just been sent from one organisation to the other both claiming it's not within their power to fix or issue a new promocode.  Still trying to get my subscription back from Spotify.  

Re: Google Home Mini redemption failed

Billwoodeos2
Regular
Get on chat and escalate it as a formal complaint. Use Twitter to and
bombard them. They are lazy and careless in their customer service, they
don't check the file history and keep sending the same condescending roles.
It's infuriating.

You can see my Twitter complaints. I'm @jasperdeber

Good luck and keep us posted!
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We're sorry but you're not able to redeem at this moment.

helphelp911
Casual Listener

I have this problem since yestarday right after i sign up for Spotify Premium. I always love Spotify Free but the free google mini seal the deal.

 

But i cannot get the google mini due to this error

 

How to fix it?

 

Please help!

1 person liked this

Re: HELP!! Google Home Mini Redemption Not Working (Canada)

Anaism90
Newbie

Hey I tried with another browser but I still get the error message. 

 

"We're sorry but you're not able to redeem at this moment."
 
1 person liked this

Re: HELP!! Google Home Mini Redemption Not Working (Canada)

andreahang
Casual Listener

I'm experiencing the same issue. Please advise.

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