Not starting a new account. Lose all my playlists starting over. Spotify needs to rectify this issue by providing new promo codes to those that were charged full price on their orders because their system did not apply the discount properly. I sent them my Google salesnorder ID and my promo code that was used as info. Only a generic reply so far. I also have tried contacting through Facebook messenger - got a "we're here to help" reply 8 hours later asking for my email address. We'll see what happens next.
Having the same issue as most people on here. I’ve been a premium subscriber for a number of years. It’s not providing me with a code to redeem the Google home mini. Keeps saying that I have to check back later.
Is Spotify going to honour these redemptions or is this a first come first served thing? Seems a little scammy to be promising people devices when you can’t redeem them.
I am trying to redeem the Google home mini and i just joined by the link to get the google home and have been charged the fee but when I try to redeem it says I have already and when I check availability it says I cant redeem. Dont know what's going on