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Canada - how to update credit card information?

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Canada - how to update credit card information?

Plan

Premium

Country

Canada

Device

PC

Operating System

Windows 10

 

My Question or Issue

I'm on the Canadian site.  I want to update the expiry date of my credit cart payment information for my family plan. Here's what I've tried:
1. Account --> Saved Payment Cards

1a. But on that page it says:  "Manage your payment details for one-time purchases. To manage payment details for your monthly subscription, go to Account overview."

2. I click on the "Account overview" link, but that just brings me back to the Account page

3. There, I click on Subscription --> Manage Your Plan

4. I read in some thread that I should see an "Update" button of some kind, but all I see is a "Change Plan" button, which isn't what I want.

 

Any ideas?  I've tried Firefox and Chrome.

 

Reply

Accepted Solutions
Marked as solution

Hey @acadianbunny,

 

Thanks for coming to the Community.

 

Can you please give it a try through this link: https://www.spotify.com/account/subscription/update-payment-details/?

Let me know how it goes 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Hey @acadianbunny,

 

Thanks for coming to the Community.

 

Can you please give it a try through this link: https://www.spotify.com/account/subscription/update-payment-details/?

Let me know how it goes 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Success!

The page that popped up only said:  "You already have Premium.  You're currently a member of someone else's Premium plan."  A little light bulb went off in my head.  I'm on a Family Plan with my kid, and the payment is set up on _her_ account.  🙂

Silly me.

Thanks!  Your suggestion directly led to the solution.

 

Glad to hear that you figured it out, @acadianbunny  🙂

 

Have a great day!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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