Cancel Paid subscription via Rogers

[CrystalT]

Hi there,

I am a Rogers Employee and am trying to cancel Spotify billed via Rogers for one of our customers so that he can purchase the Premium Family Plan via Spotify. When walking the customer through paid subscription with Spotify he is getting a message stating that he needs to cancel with us. We have canceled the service today and we would like to know how long it takes for this to be updated on your end?

Thanks for your assistance in this matter.

[Alfredo]

Hey @CrystalT!

Thanks for reaching out to us.

Right now, Spotify can't manage third party subscriptions. However, if it was already cancelled on your end, it should go back to Free automatically on the next billing date.

Once the account goes back to Free, the user will be able to get the Premium for Family plan without any trouble.

All the best.