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Cancel Payment - Not My Account

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Cancel Payment - Not My Account

user-removed
Not applicable

Good morning,

I pay for someone else's Spotify account with my debit card, however I would like to cancel these payments but do not have access to their account. 

Can you please advise how to go ahead doing this? I previously cancelled my debit card hoping this would solve the issue, but somehow Spotify have my new card details and are now charging that.

Many thanks!

1 Reply

Re: Cancel Payment - Not My Account

Rock Star 16
Rock Star 16

Hey @user-removed, welcome to the Spotify Community!

 

All you need to do is get in contact with Spotify support and provide the payment details being charged and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

JacobRock Star 16
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