Canceled Premium and still got charged

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Canceled Premium and still got charged

meliurqu
Newbie

I got an email confirming that I canceled my free trial a day before it turned a month and when I check my credit card statement I still got charged. My premium is still in effect and I want it canceled for this month. I do not want it anymore! 

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Re: Canceled Premium and still got charged

Alfredo
Roadie

Hey @meliurqu, welcome to the community!

 

Thanks for reaching out to us, we'll gladly help you out.

 

If the cancellation went through and you received the confirmation email but you were charged for Premium, let's try following this troubleshooting. This is just to make sure you don't have other Spotifya ccounts that could be causing this issue.

 

If you only have one account, it's best to contact our Support team via Twitter or Facebook. They'll take a closer look at your account to help you out.

 

Cheers.



“Music acts like a magic key, to which the most tightly closed heart opens.”
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