Cancelled account but still being billed

[tomreinhoudt]

There has been a small misunderstanding which I don’t immediately know the answer to, hope you can help.

i have payed a premium account for 3 months for a friend of mine. I gave this to him as a present. It got billed through my

paypal as is my own premium account. When I cancelled it, i did so through my automated payments page on PayPal. It is cancelled there now and not showing up in my recurring payments.

i just found out that for quite some time, over 6 months now, it has continued to being billed a couple of days right after my own account being billed on PayPal. Since it’s not ‘active’ on PayPal any longer. I do not know what to do now. So hope you can help! Thanks!

best, Tom

[Luan · Accepted solution]

Hey, @tomreinhoudt 

Welcome to Spotify Community and thanks for posting!

About your issue, first of all, I suggest that you take a look at your Spotify account page to see if the subscription is still activated. And then, if it does, trynna cancel it through there. 

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg