Cancelled free trial with Rogers, now getting charged for premium multi user

[Dnguyen540]

Please cancel my subscription and possibly provide a refund.

I cancelled my Spotify premium through Rogers before the trial ended on May 21 2017. And I now I see a charge for premium multi user on my bill.

I confirmed with Rogers that I am unsubscribed. They directed me here to ask for unsubscription and refund.

Thank you.

[Jacob]

Hey @Dnguyen540, welcome to the Spotify Community!

If you believe you're eligible for a refund, all you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂