Spotify Community

user-removed · ‎2017-06-26

Hi!
I cancelled my premium in April 2017 but spotify still charged me with £9.99 in May and June as well and the app says that I'm a free user.

Maxim · ‎2017-06-26

Thanks for confirming. It’s possible you have two accounts, have you subscribed to Spotify with a different username/email maybe?

I’d recommend reaching out to Support however. They can take a look backstage in more detail for you:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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Maxim · ‎2017-06-26

Hey @user-removed,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

user-removed · ‎2017-06-26

Here it is.

Maxim · ‎2017-06-26

Thanks for confirming. It’s possible you have two accounts, have you subscribed to Spotify with a different username/email maybe?

I’d recommend reaching out to Support however. They can take a look backstage in more detail for you:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Cancelled my premium 2 months ago