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Cancelled my premium half way through

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Cancelled my premium half way through

izzy2173
Casual Listener
I got a years subscription to Spotify premium December 25th and today it bumped me down to using the free version. I'm very disappointed that I paid 100+ dollars just to have it not work half way through the year. Please help!
3 Replies

Re: Cancelled my premium half way through

osornios
Rock Star 24
Rock Star 24

Hey @izzy2173

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Let me know how it goes. 🙂

osorniosRock Star 24
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Re: Cancelled my premium half way through

izzy2173
Casual Listener
Thank you but when I tried it, it still said I had the free version.

Re: Cancelled my premium half way through

osornios
Rock Star 24
Rock Star 24

@izzy2173

 

If that's the case, fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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