Cancelled my subscription but I'm still paying

[T-kat]

I cancelled my Spotify subscription some months ago but a monthly premium is still being deducted from my account. Please fix this and refund me the premiums I paid over the months in which I was not subscribed. Also, I am not able to use your chat feature to get help.

Thanks

Tarryn

[Emilia_8]

Hi @T-kat, 

I'm sorry to hear that!

Could you make sure that your account page states that your plan is Spotify Free?

 If it doesn’t show this, try the cancel steps  again making sure you reach the confirmation message:

1. Log in to your account page. 
2. Under Your plan, click CHANGE PLAN.
3. Scroll to Spotify Free and click CANCEL PREMIUM.
4. Continue through to the confirmation message. 

It's also possible that you have Premium subscription on another account. This guide will help you find and cancel it.

If you subscribed through another company (for example your mobile or broadband company), you need to contact that company for help.

Let me know how it goes!