Cancelled my subscription but I was still charged (student)

[narribo]

Plan

Premium (student)

Country

England

Device

iPhone 7

Operating System

iOS 12

My Question or Issue

Hello! So pretty much I didn’t realise that the prices had raised for student premium to £9.99 monthly and being on £6.65 an hour for sixteen hours a week? Can’t afford it. So I cancelled it, or so I thought, I looked at my bank balance and saw I had £10 less than I should’ve had, you keep close count to your money when you’re in college. I’ve gone to the support but it tries sending me back to see if I have a secondary account (I do not), I’ve cancelled my account again and it now says, again, I am on free however I would like a refund because this is money I can’t afford to lose. Is there any way for me to be put into contact with Spotify’s support quicker than what they apparently are known for? 

Thanks, every bit of support is helpful!

[Billy-J]

Hey @narribo, thanks for reaching out to the Community!

I'd recommend checking out Spotify's refund policy > 'Don't want Premium after all' section for the next steps to take.

Have a great day 🙂