Cancelled subscription

[Katrijnboeckx]

I accidentally subscribed for a family subscription while intending on buying the normal premium on 6th of march and I cancelled it on the same day and it says my premium will expire  on the 12th of march. Will I get part of my money back? If not then why not let it expire until the next billing cycle? I don't want to pay €15 for then only 6 days of premium

[phan_times]

Hello @Katrijnboeckx,

It sounds like Spotify gave you 7 days of free trial with adding premium as it usually does. It should not charge you, but you do get the 7 days free. If it does charge you just message me back and I will help you fix it.

Hope this puts your mind at ease.

If this was your solution please mark it as such.
Likes are appreciated.

[Katrijnboeckx]

@Phan_Times It did charge me the €14.99 from my bank (and I checked if it's not just reserved. It got taken from my account)

[phan_times · Accepted solution]

Okay I suggest filling out this contact form and Spotify will help you get the refund. 

Hope this helps.

If this was your solution please mark it as such.