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Cancelling Subscription

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Re: Cancelling Subscription

Casual Listener

spotify it is a f***ing TRAP!!!!!

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Re: Cancelling Subscription

Casual Listener

Thank you,

but I don't even understand why spotify does a difference between log in with facebook and log in with spotify.

When I suscribed, I didn't know it would be different, I thought I could use my facebook adress and password to log in on spotify website as well. Now I realise I can only log in by facebook, or if not, I just do not manage to figure out how I can have another ID and password. So I can't go where you indicate me to go.

I was in England for my studies when I suscribed, now I am back in France and I can't use spotify anymore.. hey thank you spotify.. that's bull**bleep**.

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Re: Cancelling Subscription

Spotify
Spotify

EL --When did you join Spotify? Was it before our September, 2011 integration with Facebook--or were you able to create your own username and password?

 

Users that joined through Facebook will have the same login for Spotify and Facebook.  If you joined before September of last year, just fill out our contact form and we can help you locate our original account and username.

 

Also, if you were in England when you joined Spotify, all you need to do is change the country in your account to France to keep using the app. This can be done by simply updating your account with your French credit card details.

 

You can update this on your subscription page--don't worry, you won't be charged or forced to upgrade. 

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Re: Won't accept password to cancel subscription

user-removed
Not applicable

please make it easy to cancel Spotify 

 

thank you

Eya

 

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Re: Won't accept password to cancel subscription

user-removed
Not applicable

Grrrh

Eya

 

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Unable to cancel my subscription

Newbie

Spotify will not let me cancel my subscritption. When it asks for my password, and I enter the correct one, it says that its not correct. Then, when I click forgot password, the email never comes, and it brings something up about facebook. Please help me! I need to cancel my subscription ASAP like I was promised in my contract.

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Can't cancel subscription. What's up with that???

Newbie

Not happy with Spotify's mobil service so I decided to cancel my 30 day free trial. Spotify won't ley me do it!  Keeps on saying I'm inputing incorrect password when I know it's correct. Now I've got to wait 30 days, let Spotify charge me 10 bucks then tell my credit card to dispute the charge and the subscription. FOUL

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Re: Can't cancel subscription. What's up with that???

Spotify
Spotify

Eyarita -  I can confirm that your account has been removed per your request

 

Desutter- I can also confirm that your subscription has been successfully cancelled. Were you able to cancel after a couple of tries or did you change browsers?

 

Sallyn-31- Please give it another try following the steps David outlined earlier:

 

* Reset your password over on Facebook 

* If it still says you'e using the wrong password, try a different internet browser - Google Chrome, Safari, so on.

* You should also try logging out of the Facebook site completely before logging into your Spotify subscription page

 

If you're still having trouble, let me know and I'll drop you an email. 

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Re: Cancelling Subscription

Casual Listener

While I was trying to cancel my Premium subscription for several times, Spotify is saying wrong password. I'm sure it is the right one I'm using. Last Monday a certain Douglas replied my email saying he would solve the problem for me and cancel my account. I gave him all the information he asked for to cancel my subscription. Today it's Friday. Nothing passed. Cancelling still sucks...

If the problem isn't solved within the next few hours, I'm gonna contact ecops and Police Judiciaire.

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Re: Can't cancel subscription. What's up with that???

Casual Listener

@ Meredith all you say about reset the password in facebook won't work. So please tell the board of Spotify to make a better working login/logout/ Setup/Cancelling membership shedule

Members will be more happy with it!

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