Cancelling Subscription

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Re: Can't cancel subscription. What's up with that???

Newbie
Honestly the best thing I can see to do is to purposely let it charge, and then file a credit card claim which will automatically apply a 20 USD charge that is non negotiable to Spotify and get me my money back. I get my money back and it will cost them 20 USD. Complete and absolute bull**bleep** that for one they require a password at all to cancel a service once I'm already on my account, and two that their best hope of support is go and fiddle with Facebook account settings and hope that it works. It shouldn't be a hassle at all, it's purely a con to try and get money out of bad consumers that won't fight it.
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Cancel Unlimited

Newbie

subscribed this AM thinking unlimited included mobile streaming.  i want to cancel without my credit card being charged.  how can I do that?  Thanks.

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Re: Cancel Unlimited

user-removed
Not applicable

Hey there!

 

In this page you see clearly that for mobile streaming you need Premium http://www.spotify.com/get-spotify/overview/

 

After Unlimited is activated and used, there is no way for refund, so you need to use your subscription. But also you can upgrade it to Premium.

 

If you feel you want to Cancel so no other payments to service, jsut Cancel here http://www.spotify.com/account/subscription/

 

Cheers.

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Re: Cancelling Subscription

Casual Listener
Meredith, can you please oh dear lord please cancel my premium subscription. I've tried freaking over and over again. I don't want to use spotify anymore! And if I don't cancel soon, it'll charge me again.
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Re: Cancelling Subscription

Spotify
Spotify

Hey TylerTeddy - I can see my colleague is already helping via the contact form. You'll have another message shortly. 

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Re: Cancelling Subscription

Newbie

i have just paid for this months subscription if i cancel will i still keep this months subscription then stop after?

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Re: Cancelling Subscription

Spotify
Spotify
Zachpaul - Yes, you'll keep your Premium for this month.
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Re: Cancelling Subscription

Casual Listener

Hi Meredith,

I want to cancel my free premium subscription, my ref number is #00613379, can you please help me?

 

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Re: Canceling Subscription

Newbie

Meredith, can you please oh dear lord please cancel my premium subscription. I've tried freaking over and over again. I don't want to use spotify anymore! And if I don't cancel soon, it'll charge me again. My ref. Number is #006613388.

Many thanks..

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Re: Canceling Subscription

Community Legend

topolin74 and Elisabetta

 

I have escalated both of your posts to the community team to look into for you. 

If you still have access to your account, you are free to cancel at any time, just click the cancellation link at the bottom of your cancellation page.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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