Cancelling a subscription gift

[antulang]

Around 2 years ago, I gave a Spotify subscription as a gift to a family member, who has since ditched the account (says he forgot the details).  But I continue to be billed for it every month.  How do I cancel the subscription?  The only details I can provide are the information on my credit card bill.  My credit card company says I should inform Spotify, as they can't do anything from their end.

[EthanS1]

Hey, @antulang!

The best place to get this looked in to is by getting in touch via one of the social media channels below.

Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message!@SpotifyCares, Don't worry Spotify also offer support via Facebook! Shoot them a message Spotify Cares Facebook page.

These are the best ways to contact Spotify but be aware there maybe a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get an automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.