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Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code different wanted to try out my postal code but still keeps telling me something went wrong, Then I tried on postal code where he is but tells me again something went wrong. I just don't why keeps telling me this.

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Accepted answers

Emilia_8

Hello @saulsaname,

Thank you for reaching out here in the Community!

Keep in mind that:

Gift cards are not redeemable in conjunction with other discounts or promotions, such as Premium Family, Premium Students, or trial offers.
Spotify gift cards can only be redeemed on Spotify accounts registered in the same country where they were purchased.
Other Terms and Conditions may apply.

For more details on gift cards and some tips on what to do if you tried to redeem your gift card but it’s not working, make sure to check out this support article.

You can try redeeming it in an incognito/private window of your browser as well.

If you follow all the steps and you're still not able to redeem your gift card, feel free to reach out to customer support. You can find the contact form in that article.

I hope you'll find this helpful!

All comments

Emilia_8

Hello @saulsaname,

Thank you for reaching out here in the Community!

Keep in mind that:

Gift cards are not redeemable in conjunction with other discounts or promotions, such as Premium Family, Premium Students, or trial offers.
Spotify gift cards can only be redeemed on Spotify accounts registered in the same country where they were purchased.
Other Terms and Conditions may apply.

For more details on gift cards and some tips on what to do if you tried to redeem your gift card but it’s not working, make sure to check out this support article.

You can try redeeming it in an incognito/private window of your browser as well.

If you follow all the steps and you're still not able to redeem your gift card, feel free to reach out to customer support. You can find the contact form in that article.

I hope you'll find this helpful!

wj6disq7s1cwuzv

I use gift cards as payment usually and when i enter a gift card this always happens but then a few hours later the card suddenly works. I don't know why this happens I do hope spotify does fix this but you just have to wait a few then the card should work.

Jacobarms

The PIN was damaged upon using a quarter to scratch it and some of the numbers/letters aren't visible. I can provide the card number if needed. It's a $60 gift card and I already went to support on Spotify and tweeted at the spotifycares Twitter. I haven't had any reply and I haven't been helped. Please respond and help me with my issue

Emilia_8

Hi @Jacobarms,

I'm sorry to hear that.

Unfortunately, I'm not able to take a closer look at your account to help you redeem your gift card, but the Support Team can.

I'd recommend reaching them through the form you can find here under the Write to us section. If you get an automatic reply, make sure to respond to it and someone will get back to you as soon as possible.

If you want to contact them on Twitter, make sure to send them a direct message instead twitting at them, so you'll get a response.

You can also message them on Facebook instead

They might need photos of the front and back of the gift card and the receipt, so having that on you before contacting them might make the proces a little faster.

Let me know how it goes!

INVAiZN

I've been having the exact same problem! Nothing I've tried seems to be helping it. On the store receipt it says the pin is verified, auth code is correct, but when i go to put it in it gives me this. I've only been having this problem since yesterday night. Tried to purchase a different card to see if it was just the gift card I got by today, but it still says it no matter what i do. I haven't had this start happening until yesterday. This was the very first time any gift cards gave me any problems as I've been using them as a way to pay for the service since just after Christmas last year.

INVAiZN

none of this helped, i think the redeem site is broken.

Emilia_8

Hi @INVAiZN,

Thanks for the screenshot!

Could you try to redeem your gift card in an incognito/private window of your browser, or on a different device?

I'd also recommend taking a look at this support article for more details on gift cards, especially the Not working? part at the end.

Let me know how it goes!

INVAiZN

I just told you I did that

Emilia_8

Hello @INVAiZN,

Thanks for getting back to me!

If you haven't already, I'd recommend reaching out to customer support. You can do that via the link provided in that article from my previous response.

They can take a closer look at your account and will be happy to help you redeem your gift card!

I hope it helps 🙂

Gabbi05

I am having the same issues here. I got my card about a week about for 3 months of premium and it wont redeem and I've already contacted customer support they said come here and at this point I'm just gonna have them redeem it for me cause it's been a week and it wont work. It keeps saying something went wrong or CSRF token is broken and I've used incognito and other browsers and devices. Please help me here I'm getting fed up.

Emilia_8

Hi @Gabbi05,

If you were trying to reach Support through the contact form and got an automatic email response redirecting you back to the Community, make sure to reply to that email and someone will get back to you as soon as possible.

You can also direct message them on Twitter, or on Facebook instead.

Hope it helps!

XimenaLeal

I'm having the same problems, I already reached out to customer support and sent direct messages on Twitter. I didn't get responses.

Emilia_8

Hi @XimenaLeal,

Depending on the number of users trying to contact Support, the waiting time for a response may be longer.

Could you let me know when did you message them on Twitter, if you're still having this issue?

Also, if you got any automatic email, you can respond to it and someone will get back to you as soon as possible.

I'll keep an eye out for your response 🙂

niamuuur2003

Bonjour, j'ai acheter une carte cadeau qui a une partie illisible, du coup sur le site pour mettre le code ça marche pas. quelqu'un peux m'aider?

Eni

Hey @niamuuur2003,

Thank you for your post. We hope it's okay that we reply in English. We're happy to help!

Could you let us know if you've already checked the code’s characters? Sometimes a zero looks like an O, or a capital ‘i’ looks like lower case L. We suggest that you try different combinations.

If this doesn't do the trick, we suggest that you take a look at this article.

Cheers - Let us know how it goes!

Alan54

I have the same problem

Novy

Hey there @Alan54,

Thanks for reaching out about this in the Community, and welcome 🙂

If you're having issues redeeming a gift card, we'd recommend following the steps you'll find here.

Don't hesitate to let us know if you have any questions.

Cheers!

Alan54

I try everything of that, but I still can't redeem it

Novy

Hey @Alan54,

Thanks for getting back to us.

Not to worry. In this case, you can reach out to our Support team here. They'll be happy to assist you further with this.

Have a good one!

RachelleRachelle

I have an INDIVIDUAL not family account. Yet I am getting this error "You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code." when trying to apply a gift card to my account.

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