Cannot Redeem Gift Card

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Cannot Redeem Gift Card

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My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code different wanted to try out my postal code but still keeps telling me something went wrong, Then I tried on postal code where he is but tells me again something went wrong. I just don't why keeps telling me this.

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Re: Cannot Redeem Gift Card

Rock Star 8
Rock Star 8

Hello @saulsaname

 

Thank you for reaching out here in the Community!

 

Keep in mind that:

  • Gift cards are not redeemable in conjunction with other discounts or promotions, such as Premium Family, Premium Students, or trial offers.
  • Spotify gift cards can only be redeemed on Spotify accounts registered in the same country where they were purchased.
  • Other Terms and Conditions may apply.

 

For more details on gift cards and some tips on what to do if you tried to redeem your gift card but it’s not working, make sure to check out this support article

You can try redeeming it in an incognito/private window of your browser as well. 

 

If you follow all the steps and you're still not able to redeem your gift card, feel free to reach out to customer support. You can find the contact form in that article. 

 

I hope you'll find this helpful! 

Emilia_8Rock Star 8
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Note: I'm not a Spotify employee.

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Solution!

Re: Cannot Redeem Gift Card

Rock Star 8
Rock Star 8

Hello @saulsaname

 

Thank you for reaching out here in the Community!

 

Keep in mind that:

  • Gift cards are not redeemable in conjunction with other discounts or promotions, such as Premium Family, Premium Students, or trial offers.
  • Spotify gift cards can only be redeemed on Spotify accounts registered in the same country where they were purchased.
  • Other Terms and Conditions may apply.

 

For more details on gift cards and some tips on what to do if you tried to redeem your gift card but it’s not working, make sure to check out this support article

You can try redeeming it in an incognito/private window of your browser as well. 

 

If you follow all the steps and you're still not able to redeem your gift card, feel free to reach out to customer support. You can find the contact form in that article. 

 

I hope you'll find this helpful! 

Emilia_8Rock Star 8
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Cannot Redeem Gift Card

Visitor

I use gift cards as payment usually and when i enter a gift card this always happens but then a few hours later the card suddenly works. I don't know why this happens I do hope spotify does fix this but you just have to wait a few then the card should work.

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Re: Cannot Redeem Gift Card

Visitor

The PIN was damaged upon using a quarter to scratch it and some of the numbers/letters aren't visible. I can provide the card number if needed. It's a $60 gift card and I already went to support on Spotify and tweeted at the spotifycares Twitter. I haven't had any reply and I haven't been helped. Please respond and help me with my issue

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Re: Cannot Redeem Gift Card

Rock Star 8
Rock Star 8

Hi @Jacobarms

 

I'm sorry to hear that. 

 

Unfortunately, I'm not able to take a closer look at your account to help you redeem your gift card, but the Support Team can. 

I'd recommend reaching them through the form you can find here under the Write to us section. If you get an automatic reply, make sure to respond to it and someone will get back to you as soon as possible.

If you want to contact them on Twitter, make sure to send them a direct message instead twitting at them, so you'll get a response. 

You can also message them on Facebook instead

 

They might need photos of the front and back of the gift card and the receipt, so having that on you before contacting them might make the proces a little faster. 

 

Let me know how it goes! 

Emilia_8Rock Star 8
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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